Merge branch 'develop' into feature/pylint

# Conflicts:
#	main/tests.py
#	main/views.py
#	main/zendesk_admin.py
#	requirements/common.txt

README.md

@@ -46,9 +46,9 @@ cp .env.example .env
 sudo apt install make
 pip install --upgrade pip
 pip install -r requirements/dev.txt
-(set -a && source .env && ./manage.py migrate)
+./manage.py migrate
-(set -a && source .env && ./manage.py loaddata data.json)
+./manage.py loaddata data.json
-(set -a && source .env && ./manage.py runserver)
+./manage.py runserver
 ```
 
 ## Перед запуском для тестирования:
@@ -63,7 +63,7 @@ pip install -r requirements/dev.txt
 - Перейти в папку приложения
 - Активировать виртуальное окружение
 - Выполнить команду `pip install -r requirements/dev.txt`
-- В виртуальное окружение добавить следующие переменные:
+- В файл `.env` добавить следующие переменные:
 
 
 ```

access_controller/settings.py

@@ -11,6 +11,7 @@ https://docs.djangoproject.com/en/3.1/ref/settings/
 """
 import os
 from pathlib import Path
+from dotenv import load_dotenv
 
 # Build paths inside the project like this: BASE_DIR / 'subdir'.
 
@@ -20,6 +21,9 @@ BASE_DIR = Path(__file__).resolve().parent.parent
 # Quick-start development settings - unsuitable for production
 # See https://docs.djangoproject.com/en/3.1/howto/deployment/checklist/
 
+# Load environment variables from .env
+load_dotenv()
+
 # SECURITY WARNING: keep the secret key used in production secret!
 SECRET_KEY = os.getenv('ACTRL_SECRET_KEY', 'empty')
 

fixtures/profile.json

@@ -0,0 +1,59 @@
+[
+  {
+    "model": "auth.user",
+    "pk": 1,
+    "fields": {
+      "password": "pbkdf2_sha256$216000$gHBBCr1jBELf$ZkEDW3IEd8Wij7u8vkv+0Eze32CS01bcaYWhcD9OIC4=",
+      "last_login": null,
+      "is_superuser": true,
+      "username": "idar.sokurov.05@mail.ru",
+      "first_name": "",
+      "last_name": "",
+      "email": "idar.sokurov.05@mail.ru",
+      "is_staff": true,
+      "is_active": true,
+      "date_joined": "2021-03-10T16:38:56.303Z",
+      "groups": [],
+      "user_permissions": [
+        33
+      ]
+    }
+  },
+  {
+    "model": "main.userprofile",
+    "pk": 1,
+    "fields": {
+      "name": "ZendeskAdmin",
+      "user": 1,
+      "role": "admin"
+    }
+  },
+  {
+    "model": "auth.user",
+    "pk": 2,
+    "fields": {
+      "password": "pbkdf2_sha256$216000$5qLJgrm2Quq9$KDBNNymVZXkUx0HKBPFst2m83kLe0egPBnkW7KnkORU=",
+      "last_login": null,
+      "is_superuser": false,
+      "username": "krav-88@mail.ru",
+      "first_name": "",
+      "last_name": "",
+      "email": "krav-88@mail.ru",
+      "is_staff": false,
+      "is_active": true,
+      "date_joined": "2021-03-10T16:38:56.303Z",
+      "groups": [],
+      "user_permissions": []
+    }
+  },
+  {
+    "model": "main.userprofile",
+    "pk": 2,
+    "fields": {
+      "name": "UserForAccessTest",
+      "user": 2,
+      "role": "agent",
+      "custom_role_id": "360005209000"
+    }
+  }
+]

main/extra_func.py

@@ -12,8 +12,8 @@ from django.http import HttpResponseRedirect, HttpResponsePermanentRedirect
 from django.shortcuts import redirect
 from django.utils import timezone
 from zenpy import Zenpy
-from zenpy.lib.exception import APIException
 from zenpy.lib.api_objects import User as ZenpyUser, Ticket as ZenpyTicket
+from zenpy.lib.exception import APIException
 from zenpy.lib.generator import SearchResultGenerator
 
 from access_controller.settings import ZENDESK_ROLES as ROLES, ACTRL_ZENDESK_SUBDOMAIN

main/forms.py

@@ -144,3 +144,23 @@ class StatisticForm(forms.Form):
             }
         ),
     )
+
+
+class WorkGetTicketsForm(forms.Form):
+    """
+    Форма получения количества тикетов для страницы work и work_get_tickets.
+
+    :param count_tickets: Поле для ввода количества тикетов
+    :type count_tickets: :class:`django.forms.fields.IntegerField`
+    """
+    count_tickets = forms.IntegerField(
+        min_value=0,
+        max_value=100,
+        required=True,
+        widget=forms.NumberInput(
+            attrs={
+                'class': 'form-control mb-3',
+                'value': 1
+            }
+        ),
+    )

main/templates/pages/work.html

@@ -66,8 +66,9 @@
             <a href="/work/hand_over" class="hand-over-acess-button default-button">Сдать права инженера</a>
         </div>
         <div class="col-10">
-            <form method="GET" action="/work/get_tickets">
+          <form method="post" action="{% url 'work_get_tickets' %}">
-                <input class="form-control mb-3" type="number" min="1" value="1" name="count_tickets">
+            {% csrf_token %}
+            {{ get_tickets_form.count_tickets }}
             <button type="submit" class="default-button">Взять тикеты в работу</button>
           </form>
         </div>

main/tests.py

@@ -3,11 +3,13 @@
 """
 
 
-from unittest.mock import patch
+import random
-from urllib.parse import urlparse
+from unittest.mock import patch, Mock
 
 from django.contrib.auth import get_user_model
 from django.core import mail
+from django.http import HttpResponseRedirect
+from django.template.loader import render_to_string
 from django.test import TestCase, Client
 from django.urls import reverse, reverse_lazy
 from django.utils import translation
@@ -55,42 +57,23 @@ class RegistrationTestCase(TestCase):
             resp = self.client.post(reverse('registration'), data={'email': '123@test.ru'})
         self.assertContains(resp, 'Этот адрес электронной почты уже используется', count=1, status_code=200)
 
-    def test_registration_email_sending(self):
+    def test_registration_send_email(self):
         """
         Функция тестирования отправки email.
-        # TODO: Найти способ лучше проверять сообщения
         """
-        email_template = [
+        with self.settings(EMAIL_BACKEND=self.email_backend):
-            '',
+            response: HttpResponseRedirect = \
-            'Вы получили это письмо, потому что вы (или кто-то другой) запросили восстановление пароля '
-            'от учётной записи на сайте testserver, которая связана с этим адресом электронной почты.',
-            '',
-            'Пожалуйста, перейдите на эту страницу и введите новый пароль:',
-            '',
-            'url',
-            '',
-            f'Ваше имя пользователя (на случай, если вы его забыли): {self.any_zendesk_user_email}',
-            '',
-            'Спасибо, что используете наш сайт!',
-            '',
-            'Команда сайта testserver',
-            '',
-            '',
-            '',
-        ]
-        with self.settings(EMAIL_BACKEND=self.email_backend) and translation.override('ru'):
                 self.client.post(reverse('registration'), data={'email': self.any_zendesk_user_email})
-
+        self.assertEqual(response.status_code, 302)
         self.assertEqual(len(mail.outbox), 1)
-        self.assertEqual(mail.outbox[0].to, [self.zendesk_admin_email])
+        self.assertEqual(mail.outbox[0].to, [self.any_zendesk_user_email])
-        self.assertEqual(mail.outbox[0].from_email, sets.DEFAULT_FROM_EMAIL)
 
-        message = mail.outbox[0].body.split('\n')
+        # context that the email template was rendered with
-        for i in enumerate(message):
+        email_context = response.context[0].dicts[1]
-            if email_template[i] != 'url':
+        correct_subject = render_to_string('registration/password_reset_subject.txt', email_context, response.request)
-                self.assertEqual(message[i], email_template[i])
+        self.assertEqual(mail.outbox[0].subject, correct_subject.strip())
-            else:
+        correct_body = render_to_string('registration/password_reset_email.html', email_context, response.request)
-                self.assertTrue(urlparse(message[i]).scheme)
+        self.assertEqual(mail.outbox[0].body, correct_body)
 
     def test_registration_user_creating(self):
         """
@@ -202,3 +185,284 @@ class MakeEngineerTestCase(TestCase):
         self.assertEqual(len(call_list), 2)
         for obj in mock_objects:
             self.assertEqual(obj[0][0].custom_role_id, sets.ZENDESK_ROLES['engineer'])
+
+
+class PasswordResetTestCase(TestCase):
+    fixtures = ['fixtures/test_make_engineer.json']
+
+    def setUp(self):
+        self.user = '123@test.ru'
+        self.email_backend = 'django.core.mail.backends.locmem.EmailBackend'
+        self.client = Client()
+        self.client.force_login(User.objects.get(email=self.user))
+
+    def test_redirect(self):
+        with self.settings(EMAIL_BACKEND=self.email_backend):
+            resp = self.client.post(reverse_lazy('password_reset'), data={'email': self.user})
+        self.assertRedirects(resp, reverse('password_reset_done'))
+        self.assertEqual(resp.status_code, 302)
+
+    def test_send_email(self):
+        with self.settings(EMAIL_BACKEND=self.email_backend):
+            response: HttpResponseRedirect = \
+                self.client.post(reverse_lazy('password_reset'), data={'email': self.user})
+        self.assertEqual(response.status_code, 302)
+        self.assertEqual(len(mail.outbox), 1)
+        self.assertEqual(mail.outbox[0].to, [self.user])
+
+        # context that the email template was rendered with
+        email_context = response.context[0].dicts[1]
+        correct_subject = render_to_string('registration/password_reset_subject.txt', email_context, response.request)
+        self.assertEqual(mail.outbox[0].subject, correct_subject.strip())
+        correct_body = render_to_string('registration/password_reset_email.html', email_context, response.request)
+        self.assertEqual(mail.outbox[0].body, correct_body)
+
+    def test_email_invalid(self):
+        with self.settings(EMAIL_BACKEND=self.email_backend) and translation.override('ru'):
+            resp = self.client.post(reverse_lazy('password_reset'), data={'email': 1})
+        self.assertContains(resp, 'Введите правильный адрес электронной почты.', count=1, status_code=200)
+
+    def test_user_does_not_exist(self):
+        with self.settings(EMAIL_BACKEND=self.email_backend):
+            resp = self.client.post(reverse_lazy('password_reset'), data={'email': self.user + str(random.random())})
+        self.assertRedirects(resp, reverse('password_reset_done'))
+        self.assertEqual(resp.status_code, 302)
+        self.assertEqual(len(mail.outbox), 0)
+
+
+class PasswordChangeTestCase(TestCase):
+    fixtures = ['fixtures/test_make_engineer.json']
+
+    def setUp(self):
+        self.user = '123@test.ru'
+        self.client = Client()
+        self.client.force_login(User.objects.get(email=self.user))
+        self.set_password()
+
+    def set_password(self):
+        user: User = User.objects.get(email=self.user)
+        user.set_password('ImpossiblyHardPassword')
+        user.save()
+        self.client.force_login(User.objects.get(email=self.user))
+
+    def test_change_successful(self):
+        self.client.post(
+            reverse_lazy('password_change'),
+            data={
+                'old_password': 'ImpossiblyHardPassword',
+                'new_password1': 'EasyPassword',
+                'new_password2': 'EasyPassword',
+            }
+        )
+        user = User.objects.get(email=self.user)
+        self.assertTrue(user.check_password('EasyPassword'))
+
+    def test_invalid_old_password(self):
+        with translation.override('ru'):
+            resp = self.client.post(
+                reverse_lazy('password_change'),
+                data={
+                    'old_password': 'EasyPassword',
+                    'new_password1': 'EasyPassword',
+                    'new_password2': 'EasyPassword',
+                }
+            )
+        self.assertContains(resp, 'Ваш старый пароль введен неправильно', count=1, status_code=200)
+
+    def test_different_new_passwords(self):
+        with translation.override('ru'):
+            resp = self.client.post(
+                reverse_lazy('password_change'),
+                data={
+                    'old_password': 'ImpossiblyHardPassword',
+                    'new_password1': 'EasyPassword',
+                    'new_password2': 'EasyPassword1',
+                }
+            )
+        self.assertContains(resp, 'Введенные пароли не совпадают', count=1, status_code=200)
+
+    def test_invalid_new_password1(self):
+        with translation.override('ru'):
+            resp = self.client.post(
+                reverse_lazy('password_change'),
+                data={
+                    'old_password': 'ImpossiblyHardPassword',
+                    'new_password1': 'short',
+                    'new_password2': 'short',
+                }
+            )
+        self.assertContains(resp, 'Введённый пароль слишком короткий', count=1, status_code=200)
+
+    def test_invalid_new_password2(self):
+        with translation.override('ru'):
+            resp = self.client.post(
+                reverse_lazy('password_change'),
+                data={
+                    'old_password': 'ImpossiblyHardPassword',
+                    'new_password1': '123123123123123123132123123',
+                    'new_password2': '123123123123123123132123123',
+                }
+            )
+        self.assertContains(resp, 'Введённый пароль состоит только из цифр', count=1, status_code=200)
+
+    def test_invalid_new_password3(self):
+        with translation.override('ru'):
+            resp = self.client.post(
+                reverse_lazy('password_change'),
+                data={
+                    'old_password': 'ImpossiblyHardPassword',
+                    'new_password1': self.user,
+                    'new_password2': self.user,
+                }
+            )
+        self.assertContains(resp, 'Введённый пароль слишком похож на имя пользователя', count=1, status_code=200)
+
+
+class GetTicketsTestCase(TestCase):
+    """
+    Класс тестов для проверки функции получения тикетов.
+    """
+    fixtures = ['fixtures/test_make_engineer.json']
+
+    def setUp(self):
+        """
+        Предустановленные значения для проведения тестов.
+        """
+        self.light_agent = '123@test.ru'
+        self.engineer = 'customer@example.com'
+        self.client = Client()
+        self.client.force_login(User.objects.get(email=self.engineer))
+        self.light_agent_client = Client()
+        self.light_agent_client.force_login(User.objects.get(email=self.light_agent))
+
+    @patch('main.views.zenpy.get_user')
+    @patch('main.extra_func.zenpy')
+    def test_redirect(self, ZenpyMock, GetUserMock):
+        """
+        Функция проверки переадресации пользователя на рабочую страницу.
+        """
+        GetUserMock.return_value = Mock()
+        user = User.objects.get(email=self.engineer)
+        resp = self.client.post(reverse('work_get_tickets'))
+        self.assertRedirects(resp, reverse('work', args=[user.id]))
+        self.assertEqual(resp.status_code, 302)
+
+    @patch('main.views.zenpy')
+    @patch('main.views.get_tickets_list_for_group')
+    def test_take_one_ticket(self, TicketsMock, ZenpyViewsMock):
+        """
+        Функция проверки назначения одного тикета на engineer.
+        """
+        TicketsMock.return_value = [Mock()]
+        ZenpyViewsMock.get_user.return_value = Mock(role='agent', custom_role_id=sets.ZENDESK_ROLES['engineer'])
+        self.client.post(reverse('work_get_tickets'), data={'count_tickets': 1})
+        tickets = ZenpyViewsMock.update_tickets.call_args
+        self.assertEqual(tickets[0][0][0].assignee, ZenpyViewsMock.get_user.return_value)
+
+    @patch('main.views.get_tickets_list_for_group')
+    @patch('main.views.zenpy')
+    def test_take_many_tickets(self, ZenpyMock, TicketsMock):
+        """
+        Функция проверки назначения нескольких тикетов на engineer.
+        """
+        TicketsMock.return_value = [Mock()] * 3
+        ZenpyMock.get_user.return_value = Mock(role='agent', custom_role_id=sets.ZENDESK_ROLES['engineer'])
+        self.client.post(reverse('work_get_tickets'), data={'count_tickets': 3})
+        tickets = ZenpyMock.update_tickets.call_args
+        for ticket in tickets[0][0]:
+            self.assertEqual(ticket.assignee, ZenpyMock.get_user.return_value)
+
+    @patch('main.views.zenpy.get_user')
+    @patch('main.views.zenpy')
+    def test_light_agent_take_ticket(self, ZenpyMock, GetUserMock):
+        """
+        Функция проверки попытки назначения тикета на light_agent.
+        """
+        GetUserMock.return_value = Mock(role='agent', custom_role_id=sets.ZENDESK_ROLES['light_agent'])
+        self.light_agent_client.post(reverse('work_get_tickets'), data={'count_tickets': 3})
+        tickets = ZenpyMock.update_tickets.call_args
+        self.assertIsNone(tickets)
+
+    @patch('main.views.zenpy')
+    @patch('main.views.get_tickets_list_for_group')
+    def test_take_zero_tickets(self, TicketsMock, ZenpyMock):
+        """
+        Функция проверки попытки назначения нуля тикета на engineer.
+        """
+        TicketsMock.return_value = [Mock()] * 3
+        ZenpyMock.get_user.return_value = Mock(role='agent', custom_role_id=sets.ZENDESK_ROLES['engineer'])
+        self.client.post(reverse('work_get_tickets'), data={'count_tickets': 0})
+        tickets = ZenpyMock.update_tickets.call_args[0][0]
+        self.assertListEqual(tickets, [])
+
+    @patch('main.views.get_tickets_list_for_group')
+    @patch('main.views.zenpy')
+    def test_take_invalid_count_tickets(self, ZenpyMock, TicketsMock, ):
+        """
+        Функция проверки попытки назначения нуля тикетов на engineer.
+        """
+        TicketsMock.return_value = [Mock()] * 3
+        ZenpyMock.get_user.return_value = Mock(role='agent', custom_role_id=sets.ZENDESK_ROLES['engineer'])
+        self.client.post(reverse('work_get_tickets'), data={'count_tickets': 'asd'})
+        tickets = ZenpyMock.update_tickets.call_args
+        self.assertIsNone(tickets)
+
+
+class ProfileTestCase(TestCase):
+    """
+    Класс тестов для проверки синхронизации профиля пользователя.
+    """
+    fixtures = ['fixtures/profile.json']
+
+    def setUp(self):
+        """
+        Предустановленные значения для проведения тестов.
+        """
+        self.zendesk_agent_email = 'krav-88@mail.ru'
+        self.zendesk_admin_email = 'idar.sokurov.05@mail.ru'
+        self.client = Client()
+        self.client.force_login(User.objects.get(email=self.zendesk_agent_email))
+        self.admin_client = Client()
+        self.admin_client.force_login(User.objects.get(email=self.zendesk_admin_email))
+
+    def test_correct_username(self):
+        """
+        Функция проверки синхронизации имени пользователя.
+        """
+        resp = self.client.get(reverse('profile'))
+        self.assertEqual(resp.context['profile'].name, zenpy.get_user(self.zendesk_agent_email).name)
+
+    def test_correct_email(self):
+        """
+        Функция проверки синхронизации почты пользователя.
+        """
+        resp = self.client.get(reverse('profile'))
+        self.assertEqual(resp.context['profile'].user.email, zenpy.get_user(self.zendesk_agent_email).email)
+
+    def test_correct_role(self):
+        """
+        Функция проверки синхронизации роли пользователя.
+        """
+        resp = self.client.get(reverse('profile'))
+        self.assertEqual(resp.context['profile'].role, zenpy.get_user(self.zendesk_agent_email).role)
+        resp = self.admin_client.get(reverse('profile'))
+        self.assertEqual(resp.context['profile'].role, zenpy.get_user(self.zendesk_admin_email).role)
+
+    def test_correct_custom_role_id(self):
+        """
+        Функция проверки синхронизации рабочей роли пользователя.
+        """
+        resp = self.client.get(reverse('profile'))
+        user = zenpy.get_user(self.zendesk_agent_email)
+        self.assertEqual(resp.context['profile'].custom_role_id, user.custom_role_id if user.custom_role_id else 0)
+        resp = self.admin_client.get(reverse('profile'))
+        user = zenpy.get_user(self.zendesk_admin_email)
+        self.assertEqual(resp.context['profile'].custom_role_id, user.custom_role_id if user.custom_role_id else 0)
+
+    def test_correct_image(self):
+        """
+        Функция проверки синхронизации изображения пользователя.
+        """
+        resp = self.client.get(reverse('profile'))
+        user = zenpy.get_user(self.zendesk_agent_email)
+        self.assertEqual(resp.context['profile'].image, user.photo['content_url'] if user.photo else None)

main/views.py

@@ -7,12 +7,12 @@ from smtplib import SMTPException
 from typing import Dict, Any, Optional
 
 from django.contrib import messages
-from django.contrib.auth.decorators import login_required
-from django.contrib.auth.mixins import LoginRequiredMixin, PermissionRequiredMixin
 from django.contrib.auth import get_user_model
+from django.contrib.auth.decorators import login_required
+from django.contrib.auth.forms import PasswordResetForm
+from django.contrib.auth.mixins import LoginRequiredMixin, PermissionRequiredMixin
 from django.contrib.auth.models import Permission
 from django.contrib.auth.tokens import default_token_generator
-from django.contrib.auth.forms import PasswordResetForm
 from django.contrib.auth.views import LoginView
 from django.contrib.contenttypes.models import ContentType
 from django.contrib.messages.views import SuccessMessageMixin
@@ -22,7 +22,7 @@ from django.shortcuts import render, redirect
 from django.urls import reverse_lazy
 from django.views.generic import FormView
 from django_registration.views import RegistrationView
-# Django REST
+
 from rest_framework import viewsets
 from rest_framework.response import Response
 
@@ -30,12 +30,12 @@ from access_controller.settings import DEFAULT_FROM_EMAIL, ZENDESK_ROLES, ZENDES
 from main.extra_func import check_user_exist, update_profile, get_user_organization, \
     make_engineer, make_light_agent, get_users_list, update_users_in_model, count_users, \
     set_session_params_for_work_page, get_tickets_list_for_group
-from main.zendesk_admin import zenpy
+from main.forms import AdminPageUsers, CustomRegistrationForm, CustomAuthenticationForm, \
-from main.forms import AdminPageUsers, CustomRegistrationForm, CustomAuthenticationForm, StatisticForm
+    StatisticForm, WorkGetTicketsForm
 from main.serializers import ProfileSerializer, ZendeskUserSerializer
-from .statistic_data import StatisticData
+from main.zendesk_admin import zenpy
-
 from .models import UserProfile
+from .statistic_data import StatisticData
 
 
 def setup_context(**kwargs) -> Dict[str, Any]:
@@ -216,6 +216,7 @@ def work_page(request: WSGIRequest, required_id: int) -> HttpResponse:
             'messages': messages.get_messages(request),
             'licences_remaining': max(0, ZENDESK_MAX_AGENTS - len(engineers)),
             'pagename': 'Управление правами',
+            'get_tickets_form': WorkGetTicketsForm()
         }
         return render(request, 'pages/work.html', context)
     return redirect("login")
@@ -254,21 +255,18 @@ def work_get_tickets(request: WSGIRequest) -> HttpResponse:
     :return:
     """
     zenpy_user = zenpy.get_user(request.user.email)
+
+    if request.method == 'POST':
         if zenpy_user.role == 'admin' or zenpy_user.custom_role_id == ZENDESK_ROLES['engineer']:
+            form = WorkGetTicketsForm(request.POST)
+            if form.is_valid():
                 tickets = get_tickets_list_for_group(ZENDESK_GROUPS['buffer'])
                 assigned_tickets = []
-        count = 0
+                for i in range(min(form.cleaned_data['count_tickets'], len(tickets))):
-        for i in enumerate(tickets):
-            if i == int(request.GET.get('count_tickets')):
-                if assigned_tickets:
-                    zenpy.admin.tickets.update(assigned_tickets)
-                return set_session_params_for_work_page(request, count)
                     tickets[i].assignee = zenpy_user
                     assigned_tickets.append(tickets[i])
-            count += 1
+                zenpy.update_tickets(assigned_tickets)
-        if assigned_tickets:
+                return set_session_params_for_work_page(request, len(assigned_tickets))
-            zenpy.admin.tickets.update(assigned_tickets)
-        return set_session_params_for_work_page(request, count)
     return set_session_params_for_work_page(request, is_confirm=False)
 
 

main/zendesk_admin.py

@@ -2,10 +2,12 @@
 Функционал работы администратора Zendesk.
 """
 
-from typing import Optional, Dict
+from typing import Optional, Dict, List
+
 from zenpy import Zenpy
-from zenpy.lib.api_objects import User as ZenpyUser, Group as ZenpyGroup
+from zenpy.lib.api_objects import User as ZenpyUser, Group as ZenpyGroup, Ticket as ZenpyTicket
 from zenpy.lib.exception import APIException
+
 from access_controller.settings import ACTRL_ZENDESK_SUBDOMAIN, ACTRL_API_EMAIL, ACTRL_API_TOKEN, ACTRL_API_PASSWORD, \
     ZENDESK_GROUPS, SOLVED_TICKETS_EMAIL
 
@@ -38,6 +40,15 @@ class ZendeskAdmin:
         """
         self.admin.users.update(user)
 
+    def update_tickets(self, tickets: List[ZenpyTicket]):
+        """
+        Функция сохраняет изменение тикетов в Zendesk.
+
+        :param tickets: Тикеты с изменёнными данными
+        """
+        if tickets:
+            self.admin.tickets.update(tickets)
+
     def check_user(self, email: str) -> bool:
         """
         Функция осуществляет проверку существования пользователя в Zendesk по email.

requirements/common.txt

@@ -7,7 +7,6 @@ zenpy~=2.0.24
 django_registration==3.1.1
 djangorestframework==3.12.2
 
-
 # Documentation
 Sphinx==3.4.3
 sphinx-rtd-theme==0.5.1
@@ -15,6 +14,11 @@ sphinx-autodoc-typehints==1.11.1
 pyenchant==3.2.0
 sphinxcontrib-spelling==7.1.0
 m2r == 0.2.1
+
+# Code style
 pylint == 2.8.2
 pylint-django == 2.4.4
 autopep8 == 1.5.6
+
+# Misc
+python-dotenv==0.17.1