Add ticket unassignment

access_controller/settings.py

@@ -187,6 +187,6 @@ ZENDESK_GROUPS = {
     'employees': 'Поддержка',
     'buffer': 'Сменная группа',
 }
-
+SOLVED_TICKETS_EMAIL = 'd.krikov@ngenix.net'
 ONE_DAY = 12  # Количество часов в 1 рабочем дне
 

main/extra_func.py

@@ -2,10 +2,11 @@ import os
 from datetime import timedelta, datetime, date
 
 from django.contrib.auth.models import User
+from django.utils import timezone
 from zenpy import Zenpy
 from zenpy.lib.exception import APIException
 
-from access_controller.settings import ZENDESK_ROLES as ROLES, ONE_DAY, ZENDESK_GROUPS
+from access_controller.settings import ZENDESK_ROLES as ROLES, ONE_DAY, ZENDESK_GROUPS, SOLVED_TICKETS_EMAIL
 from main.models import UserProfile, RoleChangeLogs, UnassignedTicket, UnassignedTicketStatus
 
 
@@ -143,17 +144,18 @@ def make_light_agent(user_profile: UserProfile, who_changes: User) -> UserProfil
     """
     Функция **make_light_agent** устанавливапет пользователю роль легкого агента.
     """
-    tickets = get_ticket_list(user_profile.user.email)
+    tickets = get_tickets_list(user_profile.user.email)
     for ticket in tickets:
-        if ticket.status=='solved':
-            continue
         UnassignedTicket.objects.create(
             assignee=user_profile.user,
             ticket_id=ticket.id,
-            status=UnassignedTicketStatus.UNASSIGNED
+            status=UnassignedTicketStatus.SOLVED if ticket.status == 'solved' else UnassignedTicketStatus.UNASSIGNED
         )
-        ticket.assignee = None
-        ticket.group = ZendeskAdmin().get_group(ZENDESK_GROUPS['buffer'])
+        if ticket.status == 'solved':
+            ticket.assignee = ZendeskAdmin().get_user(SOLVED_TICKETS_EMAIL)
+        else:
+            ticket.assignee = None
+            ticket.group = ZendeskAdmin().get_group(ZENDESK_GROUPS['buffer'])
         ZendeskAdmin().admin.tickets.update(ticket)
 
     RoleChangeLogs.objects.create(
@@ -167,7 +169,7 @@ def make_light_agent(user_profile: UserProfile, who_changes: User) -> UserProfil
 
 def get_users_list() -> list:
     """
-        Функция **get_users_list** возвращает список пользователей Zendesk, относящихся к организации.
+    Функция **get_users_list** возвращает список пользователей Zendesk, относящихся к организации.
     """
     zendesk = ZendeskAdmin()
     admin = zendesk.get_user(zendesk.email)
@@ -175,7 +177,10 @@ def get_users_list() -> list:
     return zendesk.admin.organizations.users(org)
 
 
-def get_ticket_list(email):
+def get_tickets_list(email):
+    """
+    Функция возвращает список тикетов пользователя Zendesk
+    """
     return ZendeskAdmin().admin.search(assignee=email, type='ticket')
 
 
@@ -381,9 +386,15 @@ class StatisticData:
 
         if last_log.new_role == ROLES['engineer']:
             self.fill_daterange(last_log.change_time.date() + timedelta(days=1), self.end_date + timedelta(days=1))
-            self.statistic[last_log.change_time.date()] += (timedelta(days=1) - get_timedelta(last_log)).total_seconds()
-            if self.end_date == datetime.now().date():
-                self.statistic[self.end_date] = get_timedelta(None, datetime.now().time()).total_seconds()
+            if last_log.change_time.date() == timezone.now().date():
+                self.statistic[last_log.change_time.date()] += (
+                        get_timedelta(None, timezone.now().time()) - get_timedelta(last_log)
+                ).total_seconds()
+            else:
+                self.statistic[last_log.change_time.date()] += (
+                    timedelta(days=1) - get_timedelta(last_log)).total_seconds()
+                if self.end_date == timezone.now().date():
+                    self.statistic[self.end_date] = get_timedelta(None, timezone.now().time()).total_seconds()
 
         for log_index in range(len(self.data) - 1):
             if self.data[log_index].new_role == ROLES['engineer']:

main/models.py

@@ -47,6 +47,7 @@ class UnassignedTicketStatus(models.IntegerChoices):
     RESTORED = 1, 'Авторство восстановлено'
     NOT_FOUND = 2, 'Пока нас не было, тикет испарился из буферной группы. Дополнительные действия не требуются'
     CLOSED = 3, 'Тикет уже был закрыт. Дополнительные действия не требуются'
+    SOLVED = 4, 'Тикет решён. Записан на пользователя с почтой SOLVED_TICKETS_EMAIL'
 
 
 class UnassignedTicket(models.Model):

main/views.py

@@ -20,7 +20,7 @@ from zenpy.lib.api_objects import User as ZenpyUser
 
 from access_controller.settings import EMAIL_HOST_USER, ZENDESK_ROLES, ZENDESK_GROUPS
 from main.extra_func import check_user_exist, update_profile, get_user_organization, make_engineer, make_light_agent, \
-    get_users_list, StatisticData, get_ticket_list, ZendeskAdmin
+    get_users_list, StatisticData, get_tickets_list, ZendeskAdmin
 from main.forms import AdminPageUsers, CustomRegistrationForm, CustomAuthenticationForm, StatisticForm
 from .models import UserProfile, UnassignedTicket, UnassignedTicketStatus
 
@@ -181,9 +181,9 @@ class AdminPageView(LoginRequiredMixin, PermissionRequiredMixin, FormView):
             self.make_light_agents(form.cleaned_data['users'])
         return super().form_valid(form)
 
-    @staticmethod
-    def make_engineers(users):
-        [make_engineer(user) for user in users]
+    def make_engineers(self, users):
+        for user in users:
+            make_engineer(user, self.request.user)
 
     def make_light_agents(self, users):
         for user in users:
@@ -227,8 +227,8 @@ class CustomLoginView(LoginView):
 
 @login_required()
 def statistic_page(request):
-    if not request.user.is_superuser:
-        return redirect('index')
+    if not request.user.has_perm('main.has_control_access'):
+        raise PermissionDenied
     context = {
         'pagename': 'страница статистики',
         'errors': list(),