54 lines
1.9 KiB
Python
54 lines
1.9 KiB
Python
"""
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Обработка тикетов.
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"""
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import requests
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from zenpy import TicketApi
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from zenpy.lib.api_objects import Ticket
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from main.zendesk_admin import zenpy
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class TicketListRequester:
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"""
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Класс обработки тикетов.
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"""
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def __init__(self):
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self.email = zenpy.credentials['email']
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if zenpy.credentials.get('token'):
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self.token_or_password = zenpy.credentials.get('token')
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self.email += '/token'
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else:
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self.token_or_password = zenpy.credentials.get('password')
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self.prefix = f'https://{zenpy.credentials.get("subdomain")}.zendesk.com/api/v2/'
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def get_tickets_list_for_user(self, zendesk_user: zenpy) -> str:
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"""
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Функция получения списка тикетов пользователя Zendesk.
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"""
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url = self.prefix + f'users/{zendesk_user.id}/tickets/assigned'
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return self._get_tickets(url)
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def get_tickets_list_for_group(self, group: zenpy) -> list():
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"""
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Функция получения списка тикетов группы пользователей Zendesk.
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"""
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url = self.prefix + '/tickets'
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all_tickets = self._get_tickets(url)
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tickets = list()
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for ticket in all_tickets:
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if (ticket.status != 'solved') and (ticket.group_id == group.id) and (ticket.assignee_id is None):
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tickets.append(ticket)
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return tickets
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def _get_tickets(self, url: str) -> list():
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"""
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Функция получения полного списка тикетов по url.
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"""
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response = requests.get(url, auth=(self.email, self.token_or_password))
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tickets = []
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if response.status_code != 200:
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return None
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for ticket in response.json()['tickets']:
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tickets.append(Ticket(api=TicketApi, **ticket))
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return tickets
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