Multiple attempts to change role to compensate Zendesk API delay

main/extra_func.py

@@ -48,8 +48,8 @@ def make_light_agent(user_profile: UserProfile, who_changes: User) -> None:
     :return: Вызов функции **update_role** с параметрами: профиль пользователя, роль "light_agent"
     """
     tickets = get_tickets_list(user_profile.user.email)
-    tickets_to_update = []
     buffer_group = zenpy.get_group(ZENDESK_GROUPS['buffer'])
+    solved_tickets_user = zenpy.get_user(SOLVED_TICKETS_EMAIL)
     for ticket in tickets:
         UnassignedTicket.objects.create(
             assignee=user_profile.user,
@@ -57,15 +57,22 @@ def make_light_agent(user_profile: UserProfile, who_changes: User) -> None:
             status=UnassignedTicketStatus.SOLVED if ticket.status == 'solved' else UnassignedTicketStatus.UNASSIGNED
         )
         if ticket.status == 'solved':
-            ticket.assignee = zenpy.get_user(SOLVED_TICKETS_EMAIL)
+            ticket.assignee = solved_tickets_user
         else:
             ticket.assignee = None
             ticket.group = buffer_group
-        tickets_to_update.append(ticket)
 
-    print(tickets_to_update)
     zenpy.admin.tickets.update(tickets.values)
+
+    attempts, success = 5, False
+    while not success and attempts != 0:
+        try:
             update_role(user_profile, ROLES['light_agent'])
+            success = True
+        except APIException as e:
+            attempts -= 1
+            if attempts == 0:
+                raise e
 
 
 def get_users_list() -> list: